Bilingual Customer Support Agent (English and French)

Our contact centre team handles customer support for retail, e-commerce and services companies in Europe and the Gulf. We are hiring bilingual agents to work on a dedicated client account from our Beirut office.

What you will do

• Answer inbound calls, emails and live chat in English and French.
• Resolve order, billing and product questions using the client’s own systems.
• Log every contact accurately in the CRM and escalate what cannot be resolved first line.
• Meet quality and response time targets agreed with the client.
• Work a shift that overlaps with the client’s business hours.

What we are looking for

• Fluent English and French, spoken and written. Arabic is an advantage.
• One or more years in customer service, a contact centre or a front office role.
• Clear phone manner and confident written communication.
• Comfortable with CRM tools and working across several systems at once.
• Reliable and calm when call volume is high.

What we offer

• Paid onboarding and client product training.
• Hybrid schedule after the training period.
• Clear progression into team leader and quality roles.