Contact Center Staffing & Recruitment Experts
Enhance your customer support operations with our specialized contact center staffing, outsourcing, and recruitment solutions. We help you build high-performing teams through targeted talent selection, flexible hiring options, and scalable outsourced support models. Whether you need full-time experts, part-time agents, or remote team solutions, we deliver the right people and strategies to elevate service quality.
Thirty minutes, no obligation. You finish the call with a proposed team and a rate.
Overview
Customer Support
We provide comprehensive customer support solutions to help businesses improve their customer experience. Our services include phone support, email support, chat support, social media support, and more. Our customer support team is dedicated to delivering exceptional service that exceeds our clients’ expectations.
Sales Agent
We provide sales outsourcing services to help businesses with lead generation, sales strategy development, and more. Our team of sales professionals has the skills and experience needed to help businesses increase their revenue and achieve their sales goals.
Call Center Agent
Call center services involve the use of trained professionals who handle inbound or outbound calls on behalf of a company or organization. Inbound calls can include customer inquiries, technical support, and order processing, while outbound calls can include telemarketing, lead generation, and customer follow-up.
Cold calling is a specific type of outbound calling that involves reaching out to potential customers who have not expressed interest in the product or service being offered. Cold calling can be a powerful sales tool when done correctly, as it allows companies to directly connect with potential customers and communicate the benefits of their products or services.
Overall, call center and cold calling services can be a valuable way for businesses to improve customer service, generate new leads, and ultimately increase sales.
How it compares
Four ways to add the same engineer
The same role, filled four different ways. What changes is who carries the cost, the risk and the paperwork.
| Consideration | Recruitment agency | Freelance marketplace | Your own offshore entity | OEG |
|---|---|---|---|---|
| Upfront fee | Typically 15–25% of first year salary | None | Entity setup and legal | None |
| Who employs them | You do | Nobody | You do | OEG does |
| If they are not right | You absorb it | Re-hire and re-brief | You absorb it | Replaced at our cost |
| Cover for leave | Your problem | None | Your problem | Included |
| Vetted before you meet them | Varies | No | You vet them | Yes, and you interview |
| Typical time to start | Weeks to months | Days, unvetted | Months | About two weeks |
| Payroll and compliance | Yours | Yours | Yours | Ours |
Agency fees are the usual market range and vary by firm and seniority. Everything in the OEG column is covered by one monthly rate per person.
Next step
Named profiles and a rate in 24 to 48 hours
It starts with a 30 minute call. You speak to the person who would run your account, and leave with a proposed team and a rate rather than a sales pitch.
- Profiles in 24 to 48 hours, three working days at the outside
- You interview every candidate before they start
- If someone is not right, we replace them at our cost
- No recruitment fee, no percentage of salary, no obligation
Prefer email? Write to Support@oegoutsourcing.com and we reply within one business day.